Digital Delivery and Activation Policy

Cartridge Club supplies digital products electronically. This Policy explains the delivery channel, timing, customer responsibilities and the process for resolving delivery or activation problems.

Electronic delivery only

All products covered by this Policy are supplied digitally. No disc, cartridge, printed card or other physical item is shipped.

An in-stock Key or code is sent to the email address provided for the order after successful payment and order approval.

The order confirmation and Key delivery may be contained in the same email or in separate emails.

Delivery timing

Approved in-stock orders are normally delivered promptly after payment. A product page may state a different estimated timing for a pre-order or special product.

Delivery may be delayed by payment authentication, fraud screening, manual review, supplier allocation, high demand, Platform maintenance, email service disruption or events outside our reasonable control.

An estimated delivery time is not a guarantee unless we expressly agree a fixed deadline. We will take reasonable steps to deliver without undue delay.

Correct email address

You must provide and maintain a complete, accurate and accessible email address. Review the address before confirming payment.

We are not responsible for delay caused solely by an incorrect address supplied by you, but support will make reasonable efforts to verify the order and correct an obvious mistake.

For security, a request to change the delivery address after payment may require Account, identity and payment verification.

When delivery is completed

Delivery is completed when the Key or code is successfully dispatched to the order email address or supplied through another delivery method expressly agreed with you.

An email filter, full inbox, local device issue or failure to check the correct mailbox does not by itself mean that dispatch failed.

If our records indicate a bounce or other failed transmission, we will take reasonable steps to contact you or resend after verification.

Pre-order delivery

A pre-order Key is delivered when the publisher or supplier releases the relevant inventory to us and the order passes required checks.

Delivery may occur before, on or shortly after the advertised release time. Time zones, regional release schedules, preload arrangements and publisher changes may affect timing.

Bonus, beta, preload or early-access entitlements are supplied only when specifically included on the Cartridge Club product page.

Activation

The product page or delivery email identifies the applicable Platform and may provide general activation guidance.

You must sign in to or create the appropriate third-party Platform account and comply with its terms, age requirements, country settings and security procedures.

Enter the Key only on the official Platform identified for the product. We will never ask you to send a password, one-time authentication code or full payment card information to activate a product.

Compatibility and region

Before ordering, verify the Platform, region, edition, language, operating system, hardware, subscription and Account requirements shown on the product page.

A Key may be restricted by the customer’s location, Platform Account country, device type or publisher rules even if the website is accessible from that location.

Using a VPN, proxy, false address or other method to bypass a product or country restriction is prohibited and may cause activation failure or Account action by the Platform.

Protecting delivered Keys

Treat every delivered Key as confidential until redeemed. Anyone who obtains the code may be able to redeem it irreversibly.

Do not publish, forward, resell or expose a Key. We are not responsible for redemption by a third party after you voluntarily or negligently disclose the Key, except where we failed to use reasonable care.

Contact us promptly if you believe a delivery email or Account has been compromised.

Missing or faulty delivery

If an email is missing, check spam, junk, promotions, quarantine and inbox rules, then contact support with the order number.

If a Key is invalid, previously redeemed, revoked or incorrect, capture the exact Platform error and contact support before making repeated activation attempts.

We may coordinate with the supplier or Platform to validate the Key. Remedies are provided under the Refund, Cancellation and Withdrawal Policy and mandatory law.

Support

Delivery and activation support is available by email at info@cartridge-club.com.

Include the order number, product, Platform, error message and relevant screenshots. Remove passwords, authentication codes and full card details before sending evidence.

Third-party Platform support may be required where the issue concerns a Platform Account, regional setting, service outage or publisher restriction rather than the supplied Key.