Pre-order Policy

This Policy applies when a customer orders a digital product before its scheduled release or before its activation key is available for delivery.

What a pre-order is

A pre-order is an order for a Digital Product expected to become available at a future date. It does not guarantee that a publisher will release the product on the first announced date.

The product page identifies the expected Platform, edition, region and release information available to us when the order is placed.

The Terms and Conditions, Refund Policy and Digital Delivery Policy also apply to pre-orders.

Payment

The checkout will state whether payment is taken when the pre-order is placed or at a later fulfilment stage.

If payment is taken at order, the displayed total is charged to the selected card or Balance. If payment is scheduled later, fulfilment depends on successful authorisation at that time.

Card issuer, currency conversion and Balance rules apply in the same way as for in-stock products.

Release dates

Release dates and times are supplied by publishers, Platforms or distributors and may vary by country, time zone, edition or Platform.

An advertised date is an estimate unless expressly identified as guaranteed. Publishers may postpone, advance or stagger a release.

We will update material release information on the product page or by email where reasonably practicable after receiving confirmed information.

Key delivery

The Key is sent to the order email address after it becomes available to us and the order passes payment and security checks.

Delivery may occur before, on or shortly after the official release. We do not control the exact time at which a supplier allocates Keys.

A pre-order is not considered delivered merely because payment was taken. Delivery begins when a Key, bonus Key, preload or other redeemable entitlement is dispatched or disclosed.

Preload, early access and bonuses

Preload, beta access, early access and bonus content are included only when expressly stated on the Cartridge Club product page for the purchased edition.

Publisher or Platform marketing may describe benefits that are not available through every retailer. Only benefits stated by Cartridge Club form part of the order.

Timing and operation of early access or preload are controlled by the relevant publisher and Platform, without limiting remedies where the purchased entitlement is not supplied as described.

Cancellation before delivery

You may cancel a pre-order before any Key or redeemable entitlement has been dispatched by contacting info@cartridge-club.com.

An eligible cancellation receives a full refund to the original payment method. Balance-funded amounts return to Balance and may then be withdrawn under the Balance Terms.

Submit the request as early as possible. A cancellation cannot be treated as pre-delivery once automated fulfilment has dispatched the Key following the required immediate-supply consent.

After delivery

Once a Key or entitlement is dispatched, the rules for delivered digital content in the Refund Policy apply.

A change of release date after delivery does not automatically create a refund right, but we will assess whether the content remains as described and whether mandatory law provides a remedy.

Statutory rights relating to a faulty, invalid, revoked or misdescribed Key remain unaffected.

Publisher cancellation or inability to supply

If the publisher cancels the product or we determine that we cannot supply the ordered edition or region, we will cancel the affected pre-order.

A cancelled pre-order is refunded in full. We may offer an alternative only as an optional choice; you are not required to accept store credit, Balance or a substitute product.

If only a separable bonus is cancelled, we will provide the remedy required by law having regard to the materiality and value of the missing content.

Material product changes

Publishers may change a title, release model, system requirement, supported language, edition content or Platform before release.

Where we learn of a material change before delivery, we will take reasonable steps to notify affected customers and offer cancellation where the change means the product no longer materially matches the accepted order.

Minor artwork, packaging, release-time or non-material feature changes do not necessarily create a cancellation right beyond applicable law.

Support

Questions, cancellations and delivery reports should be sent to info@cartridge-club.com with the order number and Account email.

Do not send passwords, authentication codes, full card numbers or card security codes.

We may require reasonable verification before modifying or refunding a pre-order.